TERMS OF SERVICE

1. OVERVIEW
   This website is operated by RippleNiche Home Supplies Ltd. Throughout the site, the terms “we”, “us” and “our” refer to RippleNiche Home Supplies Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing home accessories from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. BUSINESS INFORMATION
   Legal Entity: RippleNiche Home Supplies Ltd

Registered Address: Unit 4, Brookfield Industrial Estate,
Leicester Road, Hinckley, LE10 3DR, United Kingdom

Company Email: supplies@rippleniche.com

Contact Number: +44 20 8058 3472

Website: www.rippleniche.com

3. SHIPPING AND LOGISTICS
   We facilitate the delivery of products to customers across Europe and the United States through established logistics carriers, including DHL Priority, FedEx Priority, and UPS Priority.

Order Processing: All orders are typically processed and dispatched within 1 to 2 business days.

Transit Times: Standard shipping to our target regions generally requires 3 to 9 business days.

Order Tracking: To maintain transparency, our system automatically sends status notifications to the email address provided at checkout. These updates occur at key intervals: when the order is dispatched, when it arrives at a regional sorting facility, and when it is out for local delivery.

Delayed Shipments: In the event that a shipment exceeds the standard delivery timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings of the investigation, we will provide an appropriate resolution, which may include a full refund or a replacement of the items.

4. TRANSFER OF RISK AND TITLE
   In accordance with the European Consumer Rights Directive and relevant UK consumer laws, the risk of loss or damage to the goods remains with RippleNiche Home Supplies Ltd until the items have been physically delivered to the consumer or a third party identified by the consumer (other than the carrier). Ownership of the products is transferred to the customer only upon successful physical delivery.
5. RIGHT OF WITHDRAWAL (RETURNS)
   For customers located within the European Union and the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer support team at supplies@rippleniche.com with photographic evidence. Upon verification of the damage, we will arrange for a replacement or a full refund. In these specific instances, we do not require the damaged item to be returned to us.

Return Procedure: For standard returns within the 14-day withdrawal period, items must be sent to our designated facility at Unit 4, Brookfield Industrial Estate,
Leicester Road, Hinckley, LE10 3DR, United Kingdom

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
   We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email or billing address/phone number provided at the time the order was made.
7. LIMITATION OF LIABILITY
   RippleNiche Home Supplies Ltd does not represent or warrant that the service will be uninterrupted, timely, or error-free. We provide our services and products on an “as is” and “as available” basis. Under no circumstances shall our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the products procured using the service.
8. GOVERNING LAW
   These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
9. CHANGES TO TERMS OF SERVICE
   You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at supplies@rippleniche.com.