SHIPPING POLICY

Thank you for choosing rippleniche. We are committed to ensuring that your orders are delivered efficiently and transparently. This Shipping Policy outlines our procedures and timelines for domestic and international deliveries.

1. Shipping Destinations
   We currently provide shipping services to customers located throughout Europe and the United States. All orders are dispatched from our central facility to ensure oversight of the fulfilment process.
2. Order Processing Time
   All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

Orders placed during weekends or public holidays will be processed on the following business day.

Once your order has been prepared for dispatch, you will receive an initial confirmation notification.

3. Shipping Carriers & Transit Times
   To maintain a high standard of service, we exclusively utilise priority shipping via reputable international carriers, including DHL, FedEx, and UPS.

Estimated Transit Time: 3 to 9 business days.

Please note that transit times are estimates provided by the carriers and may vary slightly based on the destination and local customs procedures.

4. Order Tracking and Notifications
   We believe in keeping our customers informed at every stage of the delivery journey. Automated tracking updates will be sent to the email address provided during checkout at the following milestones:

Order Dispatched: When your package leaves our facility.

Carrier Sorting: When the package arrives at a major logistics hub.

Out for Delivery: When the package is with the local courier for final delivery.

5. Delayed or Lost Shipments
   In the event that a shipment exceeds the standard transit window, we take immediate action to resolve the matter:

Investigation: We will initiate a formal inquiry with the respective carrier (DHL, FedEx, or UPS) to locate the package.

Resolution: Following the conclusion of the carrier’s investigation, and based on the specific circumstances, we will provide a full refund of the purchase price or arrange for a replacement shipment at no additional cost to the customer.

6. Shipping & Dispatch Information
   All products are dispatched from our registered business and logistics premises:

Dispatch Address: 85 Great Portland Street, London, W1W 7LT, United Kingdom

Company Name: RippleNiche Home Supplies Ltd

7. Contact Information
   If you have any enquiries regarding your shipment or require assistance with tracking your order, please contact our support team:

Email: supplies@rippleniche.com

Telephone: +44 20 8058 3472

Business Address: 85 Great Portland Street, London, W1W 7LT, United Kingdom