PRIVACY POLICY

This Privacy Policy describes how RippleNiche Home Supplies Ltd (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.rippleniche.com (the “Site”).

1. DATA CONTROLLER
   For the purposes of the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR), the data controller responsible for your personal information is:

RippleNiche Home Supplies Ltd
85 Great Portland Street, London,
W1W 7LT, United Kingdom
Email: supplies@rippleniche.com
Phone: +44 20 8058 3472

2. PERSONAL INFORMATION WE COLLECT
   When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Order Information: Examples of Personal Information collected include name, billing address, shipping address, payment information, email address, and phone number. We collect this information to fulfil our contract with you, process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.

Device Information: Examples of Personal Information collected include version of web browser, IP address, time zone, and how you interact with the Site. This information is collected automatically via cookies and similar logging tools to load the Site accurately for you.

3. PAYMENT PROCESSING
   To facilitate a professional transaction experience, we utilise Stripe as our primary payment service provider.

When you make a purchase, your payment details are provided directly to Stripe. Their use of your personal information is governed by their own Privacy Policy. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. RippleNiche Home Supplies Ltd does not store your credit or debit card information on our servers.

4. DATA RETENTION
   We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy.

Financial and Transactional Data: In accordance with United Kingdom and European tax and commercial laws, we retain transaction records (including name, contact details, and purchase history) for a period of six (6) years following the end of the relevant financial year.

Customer Correspondence: General enquiries are retained for up to two (2) years to ensure consistent customer service and support.

Legal Compliance: We may retain data for longer periods if required to do so by law or to establish, exercise, or defend our legal rights.

5. LEGAL BASIS FOR PROCESSING (UK & EU)
   If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:

Your explicit consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

For our legitimate business interests, provided these do not override your fundamental rights and freedoms.

6. UNITED STATES CONSUMER PRIVACY RIGHTS
   Depending on your state of residence (e.g., California, Virginia, Colorado), you may have specific rights regarding your personal information, including the right to request access to, correction of, or deletion of your data. We do not sell personal information as defined by the California Consumer Privacy Act (CCPA).
7. DATA SECURITY
   We employ administrative and organisational measures intended to protect the personal information we maintain. However, please be advised that no system of transmission over the internet or method of electronic storage can be described as entirely impenetrable. We maintain internal protocols to manage and mitigate risks to your data.
8. SHARING PERSONAL INFORMATION
   We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

We use service providers to support our internal logistics and fulfilment operations.

We may share your Personal Information to comply with applicable laws and regulations, or to respond to a subpoena, search warrant, or other lawful request for information we receive.

9. YOUR RIGHTS
   You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided in Section 1.
10. CHANGES
    We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at supplies@rippleniche.com